A few years ago I knew it was time to consider refinancing but I was tired of dealing with my bank’s poor customer service and lack of attention to detail and I wanted to find another way to get the refi done. I was recommended to Troy by a family friend and after I spoke with Troy about my options I knew I could trust him and I felt like the deal was already sealed. His confidence and knowledge, as well as prompt return on every question I had exceeded any customer service I have ever experienced. He made the process easy to understand and disclosed any possible issues that could cause delays or problems. Everything was handled in a very timely, professional manner. Earlier this year, with the rates on the decline, I decided to refi again and Troy repeated the task with a rate even lower than I expected, and I couldn’t be happier with where we are with our mortgage. Without a doubt, whether we are ready to buy our next house, refinance, or simply ask for advice, Troy will be who I call and continually recommend.
